![]() ![]() How can I delete/remove (not disable) this ActiveX control in IE so that I can simulate what happens when people come to the site and the ActiveX control hasn't been installed yet? I figure there must be a way to "purge" IE of it. It looks like maybe this control is installed in such a way that merely deleting it from IE won't work or isn't allowed, but it's not a control with its own entry on the Add/Remove Programs menu in XP, so I can't uninstall it that way either. Each control has a "Properties" dialog and I can "Remove" it, but the button doesn't appear to do anything (could be related to how "Delete ActiveX" doesn't work for this on in IE7). ![]() In IE8 Beta 2, the "Manage Add-Ons" bit has been completely reworked and I no longer see an option to delete the control. In IE7, I see an ability to enable or disable any control and a "Delete ActiveX" option, but it's disabled for this particular control. I've found the "Manage Add-Ons" bit in Internet Options and I'm not having any luck. I need to develop the proper installation pages to simulate what happens when a user who has never visited the site and does not have the add-on installed comes to the page. Please contact with any additional questions.I'm developing a solution which uses an ActiveX control (a commercial one which we bought and that I did not develop). If your computer doesnt revert to IE 10 (or IE9) automatically, then download and install Internet Explorer 10 (or IE9) manually. Who should I contact if I need help or have questions? To disable the IE11 in Windows 8.1, or the IE10 in Windows-8.0, please use windir\system32\optionalfeatures.exe path. If you have agents who currently use IE 11 to sign in to the Support agent interface, they will need to update to another supported browser before December 31, 2019. In Windows 8.1/8 and Windows 10, it is quite easy to disable Internet Explorer A complete uninstall is not possible because many programs related functions from the MS-IE. Update your systems to ensure that your agents use a browser that will remain supported. It limits our technology choices and dampens our ability to deliver the reliability and functionality our customers expect.īecause only 1-2% of Zendesk customers use IE11 to access the agent interface, we are removing support to concentrate our efforts on the latest browsers with the latest functionality, such as Google Chrome (which 85% of our customer’s agents use today) to benefit as many customers as possible. The increasing gap between Internet Explorer 11 and all other browsers has meant that we needed to expend considerable effort to avoid and fix defects that only appear in that browser. In Internet Explorer, select the Tools button, point to Safety, and then select Delete browsing history. Zendesk strives to deliver products that meet our customers’ needs. Because of this, Internet Explorer no longer receives major updates adding the latest security and functionality that supports complex web apps like Zendesk Support. In 2015, Microsoft released the Edge browser as a replacement for IE. Supported browsers for end users can be found here. End-users will no longer be able to view Guide content, interact with the web widget, or any other end user content. For information about Chat support for MSIE 11, see this announcement.Īfter the removal of support milestone on Decem, the Zendesk Support agent interface will no longer be accessible. After the end of development milestone on J, users may experience partial loss of functionality within those products if they do not switch to another browser. Who should I contact if I need help or have questions?Ĭurrently some Zendesk products, including Support and Guide, support the use of MSIE 11 by agents and admins.This means that, after that date, new Zendesk functionality may not work in Internet Explorer, and no minor bugs or cosmetic issues will be fixed for Internet Explorer. In accordance with the Zendesk feature removal policy, Jis the end-of-development milestone. If you are currently using IE 11, we recommend you switch to Edge or another supported browser. Microsoft announced plans to make Edge broadly available across more versions of Windows beyond Windows 10. Edge will be officially supported before our end of development milestone on J. Microsoft Edge is the path forward to use Zendesk if you prefer, or are required, to use a Microsoft browser. (Note that Windows 7 was released with a version without IE in Europe) However, there will be some legacy applications that may use IE in one way or another. Zendesk is announcing the removal of support for Internet Explorer 11 effective Decem. 4 Answers Sorted by: 4 Windows 7 was built in such a way that uninstalling IE 8 should not affect most programs.
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